City and County of San Francisco Employees

As an employee of the City and County of San Francisco, you are automatically enrolled in the Emergency Ride Home program!

If you have an unexpected emergency, Commute Smart will reimburse your ride home. Refer to the program rules for more details. 

How does the program work?

Step 1: 
Share a ride, take transit, bike or walk to work. 

Step 2: 
If an unexpected emergency arises, take a taxi, rental car or transit ride home.  

Step 3: 
Complete the online Reimbursement Request and Ride Questionnaire, then mail original receipts with the Supervisor Approval Form to SF Environment.

Step 4: 
SF Environment reimburses you for your ride, if it adheres to all program rules. 

Who is eligible to participate?

All permanent part-time or full-time City and County of San Francisco employees are eligible to participate. In addition, employees must use one of the following commute modes on the day they take an Emergency Ride Home trip:

• Public Transit (bus, train, ferry)
• Vanpool/Carpool (including Casual Carpool)
• Bicycling
• Walking

What qualifies as an emergency?

• Illness or crisis of employee or immediate family member
• Employee is unexpectedly required to work late (employee was not aware of the situation before the start of the workday). Supervisor authorization is required
• Carpool or vanpool ride is unavailable due to unexpected changes in the driver’s schedule or vehicle breakdown
• Bicycle problem, including flat tire, mechanical failure, vandalism or theft

​What does not qualify as an emergency?

• Personal errands or pre-planned medical appointments
• Medical emergencies (i.e. when an ambulance is needed)
• Business-related travel
• Working late that was planned or known prior to the start of a workday, or that was not authorized by a supervisor
• Natural disasters or civic emergencies (e.g. earthquake, demonstration, etc.)
• Transit service breakdown or interruption in service
• Transportation to a doctor or hospital resulting from an on-the-job injury (ERH cannot be used to replace an employer's legal responsibility under workers' compensation regulations)
• Non-emergency related side-trips on the way home
• Trips before 10pm by regular transit riders who have unscheduled overtime

Download a copy of the full program rules

Contact Information