Commute to work, worry-free. We've got your back.
If you walk, bike, take transit, scooter, or carpool to work in San Francisco, you can get paid back for a taxi ride home in case of an emergency, even if you live outside of San Francisco.
- Pay for your taxi rides (see list of Official Taxis) and save your receipts
- Submit your taxi ride receipts within 30 days of your trip to get your money back up to $150 (tips not included)
- You may get paid back up to $150 four times per year
Please note, Uber or Lyft rides will NOT be paid back.
- Emergency examples
- People who can use the program
- Choices for emergency travel
- Trip rules
- Trips you CANNOT get paid back for
- Get paid back for taxi or transit trips
Illness or crisis for you or a family member, including threats to personal safety
Carpool or vanpool ride is not available because of changes in the driver's schedule or if the vehicle is not working
Bicycle problem including flat tire, mechanical problem, vandalism, or theft
- Home emergency, such as a break-in, fire, flood, or other emergency that occurs at your home
Required overtime that you did not know about before the start of the workday
- All employees who work in San Francisco, and arrived to work by walking, biking, transit, scooter, or carpool on the day of the emergency
- You must be 18 years or older at the time of the taxi ride to get paid back
Take an official taxi or public transportation for your emergency ride home. You CANNOT get paid back for an Uber or Lyft ride.
Call an official taxi or download the Flywheel and YoTaxi apps to order a taxi when you need a ride:
- Personal errands or pre-planned medical appointments
- Emergencies that you need an ambulance for
- Business-related travel
- Overtime that was planned or known about before the start of the workday, or was not allowed by a supervisor
- Natural disasters or civic emergencies (e.g. earthquake, demonstration, etc.)
- Transit service breakdown or stop in service
- Transportation to a doctor or hospital because of an on-the-job injury (Emergency Ride Home cannot be used to replace an employer's legal responsibility under workers' compensation regulations)
- Non-emergency related side trips on the way home
- Rides taken by Uber or Lyft
San Francisco Environment Department (SF Environment)
City & County of San Francisco
Phone: (415) 355-3700